Booking Policies & Hotel Rules

1. Booking Policy

Guests are required to provide accurate and complete information when making a reservation.The number of guests must be correctly stated at the time of booking.Reservations are subject to the payment terms and rate conditions selected.Room rates vary depending on the room type, season, availability, and booking conditions.Special requests are subject to availability and prior confirmation by the hotel.A special request is not considered confirmed until it has been approved by the hotel.

2. Cancellation Policy

Standard Reservations

• 14 days or more before arrival: Free cancellation.
• 7–14 days before arrival: 50% of the reservation value will be refundable.
• Less than 7 days before arrival: 100% of the reservation value will be charged.
• No-Show: 100% of the reservation value will be charged.

Non-Refundable Reservations

Reservations booked under a Non-Refundable rate are not eligible for cancellation, refund, or modification, according to the conditions displayed at the time of booking.

Reservations made through third-party platforms such as Booking.com, Expedia, Agoda, or other booking platforms may be subject to the cancellation policies of the respective platform.

3. Check-in & Check-out

Check-in: From 2:00 PM
Check-out: Until 12:00 PM

Early check-in and late check-out may be requested but are subject to availability and may incur additional charges.

Guests are kindly requested to inform the hotel of their expected arrival time, especially for late-night arrivals.

4. Guest Registration

All guests are required to present a valid passport or identification document at check-in, in accordance with applicable Egyptian laws and regulations.

Guest information must correspond with the reservation details.

5. Children & Extra Beds

Families and children are welcome at Farida Palace Hotel.

• Children and extra beds are subject to the room type and availability.
• Baby cots and extra beds are available upon request.
• Additional charges may apply.
• Please provide the children’s ages when making your reservation.

6. Payment Policy

Payment must be made according to the payment conditions stated in the reservation.

Certain reservations may require advance payment or a deposit before arrival.

Any outstanding balance must be settled according to the agreed booking conditions.

7. Taxes & Fees

The way taxes and fees are displayed may vary depending on the booking platform and selected rate.

Guests are advised to review the final price and applicable taxes and fees before confirming their reservation.

Hotel Rules

8. Quiet Hours & Respect for Other Guests

We kindly ask all guests to respect the comfort and privacy of other guests.

Please:

• Avoid excessive noise.
• Keep music at a reasonable volume.
• Respect designated quiet hours.
• Follow instructions provided by hotel management and staff.

9. Smoking Policy

Smoking is permitted only in designated smoking areas.

Smoking is not permitted inside guest rooms or other non-smoking areas.

Additional cleaning charges may apply if smoking occurs inside a non-smoking room.

10. Guest Safety & Personal Belongings

Guests are responsible for taking reasonable care of their personal belongings and valuables.

We recommend using the in-room safe, where available.

Please report any lost or missing items to the reception desk immediately.

11. Hotel Property & Damages

Guests are responsible for any intentional damage or damage resulting from misuse of hotel property.

The hotel reserves the right to charge the guest for necessary repairs or replacement.

Furniture, equipment, or other hotel property must not be removed or relocated without prior permission.

12. Use of Hotel Facilities

Guests are requested to use all hotel facilities responsibly and according to the instructions provided.

Parents or guardians are responsible for supervising children at all times, particularly around the swimming pool.

Any use of hotel facilities that may endanger the guest or others is prohibited.

13. Visitors

Visitors may be required to register at the reception desk in accordance with hotel policy and local regulations.

Additional guests are not permitted to stay in guest rooms beyond the number stated on the reservation without prior approval from the hotel.

14. Breakfast & Restaurant

Breakfast is served during the hotel’s designated breakfast hours.

Please inform the restaurant team in advance of any food allergies or special dietary requirements.

15. Tours & Transportation

The Farida Palace Hotel team can assist guests with arranging tours and transportation services, including:

• West Bank tours.
• East Bank tours.
• Nile trips.
• Hot-air balloon rides.
• Airport transfers.
• Train station transfers.
• Private car and driver services.

Prices and service details will be confirmed before booking.

16. Hotel Location

Farida Palace Hotel is located on the West Bank of Luxor, close to several of the city’s most important archaeological and tourist attractions.

Our reception team will be happy to assist guests with transportation arrangements and directions.

17. Wi-Fi

Wi-Fi is available at the hotel subject to network coverage and availability.

Internet speed or availability may occasionally be affected by technical issues or circumstances beyond the hotel’s control.

18. Pets

Pets are subject to prior approval by hotel management.

Guests are kindly requested to contact the hotel before arrival to confirm availability and applicable conditions.

19. Force Majeure

The hotel shall not be held responsible for failure or interruption of certain services caused by circumstances beyond its reasonable control, including natural disasters, government decisions, public service interruptions, or other exceptional circumstances.

The hotel will make reasonable efforts to assist affected guests and provide suitable alternatives whenever possible.

20. Special Requests

We are happy to accommodate special requests whenever possible, including:

• Extra beds.
• Baby cots.
• Connecting or nearby rooms.
• Special occasion arrangements.
• Transportation services.
• Tour arrangements.

All special requests are subject to availability and prior confirmation.

21. Contact Us

For any questions or special requests before or during your stay, please contact our reception team.

Farida Palace Hotel – Luxor
Luxor, Egypt

We are always happy to assist you and hope you enjoy a pleasant and memorable stay.

Thank you for choosing Farida Palace Hotel

We look forward to welcoming you to Luxor